TRACK MY ORDER
Got a question about your order?
Once you place an order with us, you'll receive an email to let you know that we have received your order and that it is being processed. Once your parcel has been picked up by the carrier, you will receive another email to let you know your parcel is on its way. The email will contain a unique Tracking ID and you will be able to almost virtually watch your order leave our warehouse until it’s reached your house.
Click here and enter your tracking number to see where your parcel is and when it'll be delivered.
Depending on the carrier, further communication by either email or SMS is to be expected to update your on your order’s status.
In the event that the wrong address had been entered at the checkout, and the package is delivered, City Beach will not be liable for any replacement or refund. You may also incur additional postage costs for changing the address for undelivered parcels with a wrong/invalid address, so be sure to carefully enter your address at the checkout.