*Prices as Marked | *T&Cs Apply
*Selected City Beach Stores | *T&Cs Apply
You are on the Australia site.
We want you to be 100% satisfied with your purchase!
If for any reason you don't love what you've bought from us, we've made our returns process super easy to follow! We’ve also got Instant refunds* with Refundid© available for Australian customers.
Check out your options below or contact our Customer Service team - we're happy to assist with any questions you may have! You can contact us via Live Chat Monday-Friday 9am-5pm (AEST), or our Contact Us Form.
You can return any product/s for change of mind within 30 days of purchase. All we ask is that all products you are returning are in original condition with all tags attached, intact packaging, and your proof of purchase is included. Please note:
The City Beach Refund Policy in no way limits your rights as a Consumer as outlined by the ACL and processes all warranty and non-warranty claims in accordance with legislative requirements.
Products purchased online can be returned for change of mind for either an instant refund* or a standard refund.
City Beach's instant refunds are powered by Refundid©. Instant refunds* are an option provided to our online orders where you can receive your instant refund within 60 secs*!
For a standard refund please refer to the below steps.
1. Book your online return via our Return Portal above for an instant using your 8-digit online order number. You can locate your order number on your order confirmation email or in your City Beach account under your order history.
2. Print the label, pack your product/s in their original condition (unworn, unmarked, all tags and hygiene seals attached) and drop it off at your nearest post office or postal box. Please do not attach this label directly to any supplier packaging orshoe boxes. Any supplier packaging or shoe boxes must be protected in a satchel.
3. Once the requirements of our returns policy have been met, please allow up to 3 business days for your refund to be processed back into your original payment method.
Please note that you will need to cover the shipping costs for your return parcel. City Beach is not liable for any items you return to us that are lost or damaged in transit. Please note, if you decide to return your item, the original shipping costs for your order won’t be eligible for a refund.
If you wish to exchange your online order, please place a new order for any new product/s straight away to avoid missing out. Afterwards, please follow the steps listed above for a refund on your original order. If you select the instant refund* option, you will receive your funds within 60 seconds which can be used to make your new order.
Standard Refunds are unavailable for OpenPay purchases. Please book your return via Refundid above
We will gladly accept your return in-store for product/s bought online for change of mind at any of our stores across Australia. Simply:
1. Bring along a copy of your Tax Invoice. You can download your Tax Invoice from your City Beach account online under your order history.
2. Head into one of our 66 stores nationwide with your product/s in their original condition, clean and with tags attached. Search for your store here.
You can choose to have the value of your return (your original purchase price) exchanged, credited onto a City Beach Gift Card or refunded to the original form of payment. Unfortunately, in-store refunds and gift cards are not applicable to 'Buy-Now-Pay-Later' orders. Our 'Buy-Now-Pay-Later' options include Afterpay, Zip, Klarna, Humm & LayBuy.
You can take your product/s into any of our City Beach retail stores and get a refund, exchange or have the funds put onto a City Beach Gift Card. Unfortunately, in-store refunds and gift cards are not applicable to online 'Buy-Now-Pay-Later' orders. Refunds will be made back into the original payment method (excluding shipping costs).
You can send your product/s back to our Online department for a refund back into the original payment method (excluding shipping costs).
For further information on returning to the online department, please refer to the "Book Online Order Returns" section above.
What is Refundid?
Refundid© provides shoppers instant refunds* for their returns. No need to wait for your order to be shipped back and checked before you’re issued a refund. Use Refundid© to getyour refund before you’ve even sent back your items. With Refundid© your refund appears in your account in under 60 seconds.
I received an incorrect or faulty item.
No one likes discovering that the product they bought is damaged, faulty or incorrect! In the unlikely event this happens, please reach out to our Customer Service team for assistance via Live Chat or the Contact Us Form, so that we can resolve the matteras quickly as possible and with minimal inconvenience to you, our customer.
How long does it take to process my return and refund?
Once you have lodged your return, if you have opted in for an instant refund with Refundid©, the refund will enter your account within 60 seconds. If you have chosen a normal refund, you do need to allowthe shipping times of your chosen delivery company for the product to get back to us. If you sent your return via registered post we would suggest keeping an eye on your tracking. Once we receive your return, please allow 1-3 business days forit to be processed. Once your refund has been issued, you will be notified via email.
How will I be refunded for my online purchase?
If you have chosen to get an instant refund* through Refundid© for an instant refund*, you will be refunded directly to your bank account as soon as the return is lodged. If you’ve chosen to get a standard refund,once your return has been processed, we will issue you with a refund back into your original payment method. If you paid via a City Beach Gift Card, we will send you a new Gift Card via email for the value of your return.
Where is my return label?
Our returns portal is administered solely by Australia Post. If you are not able to locate your return label, please ensure to check in your inbox and junk/spam folder for an email from Australia Post, not City Beach. If you have not received your labelor have a payment query, we would recommend contacting Australia Post's Customer Service directly with your purchase information. Their contact number is 13 13 18, when prompted, quote "tracking enquiry" to reach the relevant department.
Need a refund on your OpenPay Order?
Unfortunately, it is no longer possible to provide direct refunds with OpenPay. But don't worry! You can still instantly refund an OpenPay order through Refundid©, or contact our customer service team for a standard refund. For more information or assistance, you can also visit OpenPay Support