Got a question about your order?

Once you place an order with us, you'll receive an email to let you know that we have received your order and that it is being processed. We allow 1-5 business days for your order to be processed. Once shipped, you will receive another email to let you know your parcel is on its way. The email will contain a unique Tracking ID and you will be able to almost virtually watch your order leave our warehouse until it reaches you.

Click here and enter your tracking number to see where your parcel is and when it'll be delivered.

You sure can! You can contact our friendly Customer Service team via our Contact Us Form and we'll be happy to assist with any questions you may have.
If your parcel is returned to sender, we will process a refund via your original payment method once we receive the parcel back at our distribution centre. Please note, original postage costs are not refundable.
The delivery address for an order must be a valid address and unfortunately the delivery address cannot be amended once the order has been paid for and is being processed.

In the event that the wrong address had been entered at the checkout, and the package is delivered, City Beach will not be liable for any replacement or refund. You may also incur additional postage costs for changing the address for undelivered parcels with a wrong/invalid address, so be sure to carefully enter your address at the checkout.